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Customer support

You're never alone.
3 levels. You choose.

From free email support to a dedicated account manager with 1h SLA. Upgrade or downgrade anytime.

Br

Bronze

Included with any plan

€0
  • Email support (24h business response)
  • Online knowledge base
  • Community & forum
  • Real-time system status
Included in my plan
Si

Silver

Recommended for Business

Pricing on request
  • Priority chat (4h business response)
  • Priority email (2h response)
  • 2 live training sessions/year (1h each)
  • Assisted setup (30 min initial audit)
  • Exclusive monthly webinars
Upgrade now →
Or

Gold

For Enterprise & key accounts

Pricing on request
  • Dedicated account manager (1h/week)
  • 1h SLA on critical tickets · 24/7
  • Direct phone + WhatsApp Business
  • Unlimited custom training
  • Expert setup (up to 4h onboarding)
  • Quarterly audit + custom roadmap
Talk to a human
Guarantees

SLA and commitments. In plain English.

Commitment Bronze Silver Gold
ChannelsEmailEmail + ChatEmail + Chat + Phone + WhatsApp
Response time24h business4h business1h · 24/7
Critical incidentBest effortPickup 2hPickup 30 min
Coverage hoursMon-Fri · 9am-6pmMon-Sat · 8am-8pm24/7
Dedicated account manager——✓
Live training—2/anUnlimited
Assisted setup—30 min initialUp to 4h
On-demand add-ons

One-off need? No commitment.

Take what you need, when you need it. Billed once, no subscription.

Urgent intervention

On request

Off-hours handling for critical blockers.

Team training

On request

Custom live session for your team. Video replay included.

Full expert setup

On request

An expert configures your accounting, CRM and wallet end-to-end.

Data migration

On request

Migration from QuickBooks, HubSpot, Wave, etc. With integrity guarantee.

Peppol & VAT audit

On request

A certified accountant reviews your Peppol/Intervat config and delivers a report.

Team onboarding pack

On request

Setup + training + dedicated follow-up throughout the rollout.

FAQ

Frequently asked questions — support

Yes for standard use. You get the full knowledge base, community forum and email support within 24 business hours. Most questions are answered on your own.
Yes. Switch to Silver or Gold anytime from your dashboard. You can also downgrade. Prorata billing.
Bronze: email. Silver: email + in-app chat. Gold: email + chat + direct phone + WhatsApp Business with your account manager.
Pickup within 1 business hour for any critical ticket (outage, data loss, blocking bug). Resolution depending on complexity, status updates every 2h.
Yes, all add-ons are available regardless of your support level (Bronze included). Billed per unit, no commitment.

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Upgrade in 1 click from your dashboard. Or talk to us, we'll find the right level together.

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